Terms of business & website terms

1. About us

VAT Recovery Ltd, registered in England and Wales under company number 14827396, registered office 3rd Floor, Devonshire House, 1 Mayfair Place, London, W1J 8AJ, United Kingdom. VAT number GB 428 7391 04. Telephone 020 3987 4410. Email claims@vatrecovery.co.uk.

2. Our service

We review a limited company's VAT records, identify potentially recoverable overpaid VAT and prepare and submit a claim to HM Revenue & Customs as the company's agent. We are not solicitors, accountants or tax advisers and we do not provide legal, accounting, financial or investment advice. We are not authorised by the Financial Conduct Authority.

3. Engagement

A website enquiry does not create a contract. We are engaged only once both parties sign our engagement letter, which together with these terms forms the agreement. Where they conflict, the engagement letter prevails. We may decline any enquiry or claim at our discretion.

4. Your responsibilities

• You confirm you are a director or duly authorised officer able to instruct us.
• You must provide complete, accurate and timely information, records and authorisations, including any HMRC agent authorisation we request.
• You remain responsible for the company's VAT compliance and for the accuracy of anything submitted to HMRC in the company's name.
• You must tell us promptly of any HMRC contact, enquiry, assessment or payment received.

5. Fees and “no win, no fee”

Our success fee is a percentage of the VAT actually refunded or credited by HMRC, as stated in the engagement letter, plus VAT. No success fee is payable if HMRC makes no refund or credit. Invoices are payable within 14 days of the date of our invoice. We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998. If HMRC later reclaims a refund for reasons outside our control, our fee for the work performed remains payable unless the engagement letter says otherwise.

6. No guarantee of outcome

All figures on this website or in our correspondence are indicative and based on prior experience. HMRC decides whether to accept, reject or adjust a claim and its decision is final. We do not guarantee any particular amount, timescale or outcome.

7. Cancellation and termination

Either party may terminate the engagement on 14 days' written notice. Where a claim has already been submitted and HMRC subsequently pays a refund attributable to our work, our success fee remains payable. Business clients do not have statutory consumer cancellation rights; any additional cooling-off period we offer is set out in the engagement letter.

8. Confidentiality and data

Each party will keep the other's confidential information confidential, save where disclosure is required by law, HMRC or a regulator. We process personal data in accordance with our privacy policy.

9. Intellectual property and website use

All content on this website is owned by or licensed to us and may not be copied or reproduced for commercial use without our written permission. You must not misuse the site, attempt unauthorised access, or introduce malicious code. Website content is general information only and may be changed or withdrawn at any time.

10. Liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not liable for loss of profit, revenue, goodwill or anticipated savings, for interest, penalties or assessments arising from information you supplied that was inaccurate or incomplete, or for indirect or consequential loss. Our total liability arising out of or in connection with the engagement is limited to the greater of the fees paid to us under it or £50,000.

11. Complaints

If you are unhappy with any aspect of our service, please follow our complaints procedure. We aim to acknowledge complaints within five working days and to respond substantively within 20 working days.

12. General

These terms are the entire agreement between us in relation to the services. No third party has rights under them. If any provision is unenforceable, the remainder continues in force. They are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.